Refund Policy At ZipZoop,
We value our customers and strive to ensure that your shopping experience is exceptional. If you encounter any issues with a product, our refund policy is outlined below:
Eligibility for Refund
Returns are accepted within 2 days from the date of purchase.
Refunds are applicable only for products that are damaged or defective upon arrival.
To qualify for a refund, you must provide proof of the damage in the form of a video.The video proof must be sent to our customer support team at sales@zipzoop.in within 48 hours of receiving the product.
Verification Process Upon receiving your video proof, our team will thoroughly review and verify the damage.
We may contact you for additional information or clarification, if necessary.Refund Process Once the damage is verified, we will initiate the refund to your original payment method.
Refunds typically take 5-7 working days to reflect in your account, depending on your bank or payment provider.
Non-Refundable Conditions Refunds will not be processed under the following conditions:If the video proof is not provided within the specified time frame.
If the product is found to be used, altered, or damaged after delivery by the customer.If the issue reported is not related to physical damage or defect.
Contact us If you have any questions or concerns about our refund process, please reach out to us at sales@zipzoop.in.